Services
Services involving just about everything: you can obtain some important information about your stay at Leipzig/Halle Airport here – and about the services available to passengers and visitors. If you have any other questions, please do not hesitate to contact us.
Important information for your trip
Airport information
The airport information desk offers numerous services for a pleasant stay.
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Barrier-free travel
Leipzig/Halle Airport is designed to be barrier-free, so that barrier-free travel is possible.
Check-in
To ensure that your journey runs smoothly, please follow the check-in instructions.
Entry/Exit System (EES)
This digital procedure is intended to simplify the entry process for travelers from non-EU countries and thus also replaces the previous manual passport stamping.
Lost and found office
Have you lost something? The lost and found office is located at the airport information desk.
Further services at Leipzig/Halle Airport
Cash machine
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You will find the cash machines from the Leipzig Sparkasse bank in the check-in area and in the departures/arrivals terminal at Leipzig/Halle Airport. There is also a cash machine issuing dollars or British pounds near the arrivals area.
Customs
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You can receive information about what you need to consider when leaving Germany and when returning to Germany on the website of the German customs service.
- What limits are there on values and quantities?
- Which goods may only be imported in restricted amounts or not at all?
- How much are the possible dues if the import limit is exceeded?
DB vending machine
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The new DB vending machine enables you to buy a ticket for all DB’s local and long-distance services as well as the relevant transport authority simply and quickly at any time. The machine is located in the arrivals area (Terminal B) not far from the airport information desk. You can pay using cash (banknotes and coins), your EC card and all common credit cards. It is also possible to operate the machine in all the common European languages.
Download
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The most important documents for you
We make available the most important documents as PDF files in our download centre so that you can download them.
Simply click on the document that you require. You can then either view it on your screen or save it.
- House rules [PDF; 0,05 MB]
- Information sheet for pets [PDF; 0,3 MB] (German only)
- Information sheet for food in countries with food and mouth disease [PDF; 0,05 MB] (German only)
- Information sheet for food [PDF; 0,1 MB] (German only)
- Security regulations for hand luggage [PDF; 0,9 MB]
- Passengers and hand luggage list of prohibited items [PDF; 0,03 MB]
- Hold luggage list of prohibited items [PDF; 0,05 MB]
- Terminal map [PDF; 1,5 MB]
Entry/exit regulations
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If you are flying abroad, please take note of the regulations in the countries that you are planning to visit. Your travel agent will provide information about this.
Alternatively, you can obtain information about the entry and exit regulations in Germany and the European Union from the passport control offices at Leipzig/Halle Airport at the airport site. Please contact the relevant embassy or consulate for information about destinations outside the EU.
Import of plants
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Passenger rights
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Please obtain information from the Luftfahrt-Bundesamt (Federal Office of Civil Aviation).
Pastoral care
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Prayer room for muslims
In the mall between sections C and D.
CONTACT DETAILS:
Pastor Maria Bartels
Lutheran
Phone: +49 (0) 341 224-2670
by arrangement
The ecumenical chapel is located on the upper floor of Terminal B. It is open round the clock.
Smoking at the airport
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Smoking is not permitted inside the terminal building!
Please use the designated smoking islands in front of the terminal in the public area. A smoking cabin is available in the security area.
Value-added tax refunds
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There is a Global Blue Refund desk mailbox for VAT refunds at the Airport Information counter.
Veterinary regulations
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The North Saxon District Administration Office makes available important information on travelling with pets from other countries and importing products of animal origin.
Wi-Fi
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Our passengers and visitors can use the Wi-Fi service at the airport free of charge for two hours a day. No registration is needed for this.